If you’re a an excellent eBay seller, it’s likely that you’re delivering commodities to client that accomplish or exceed the expectation they developed when lock came across your listing.

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When girlfriend deliver products that satisfy or exceed expectations, you have actually a low return rate.

Because the this, returns are something that numerous high-performing eBay sellers don’t think also much around until their service scales past a certain point.

And why would they? If returns represent such a tiny amount that the business, a seller frequently has small incentive to emphasis time and energy top top this area of the business.

The problem is, return will eventually have a an adverse impact top top your organization in a few ways:

They’ll eat into your profits.

Handling returns (shipping, restocking, etc.) take away time.

Depending on exactly how you handle returns, it can have a an adverse impact on her customer experience.

As your organization grows, the an adverse impact that returns do as well, so it’s necessary to figure what is eBay's return policy and also which eBay returns policy option is good for her business and also fair to her customers as early on as possible.

eBay return plan - A detailed overview for sellers

If you’re walking to offer on eBay, it’s crucial that you have actually a great understanding the what alternatives you have as much as dealing with returns.

So that you deserve to be completely informed to do the ideal decisions for her business, here’s a detailed overview of what you should know about eBay’s return policy.

eBay return policy options

For every listing, eBay needs that you have actually a return plan in place.

The return policy options for eBay sellers are as follows:

No returns

30 days, payment by buyer

30 day complimentary returns

60 days, payment by buyer

60 day totally free returns

It’s necessary to keep in mind that to end up being a top Rated seller top top eBay, girlfriend must sell at least a 30 day return policy with your listings.

If you sell in any of these categories, you’ll likewise have the choice to market a 14 day return period:

Collectibles & Art

Camera & Photo

Medical, Mobility & impairment Equipment

eBay tide fee and partial refund terms

While eBay doesn’t permit you to charge a tide fee, girlfriend do have actually the choice to offer only partial refunds if the item has been offered or damaged. This alternative is only obtainable to sellers who offer free returns to your buyers.

So, if you want to have actually a shooting at height seller status and want to have the ability to offer only partial refunds to customers that return a product that’s in a worse condition than you shipped it in, offer at least a 30 work return period and make it free to the buyer.

The only exception to this is in the complying with categories, whereby buyers deserve to offer partial refunds also if they don’t offer cost-free returns:

Business & Industrial

Parts & Accessories

Collectibles & Art

Cameras & Photo

Medical, Mobility & disability Equipment

Home Improvement


Musical instruments & Gear

Yard, Garden & Outdoor.

eBay money earlier guarantee

Finally, it’s essential to keep in mind that eBay does have a money earlier guarantee that applies when the product doesn’t arrive as described, so make sure you carry out honest, transparent details about the product in your listing description.

How to create or change your eBay return policy

It offered to be the instance that eBay would call for you to enter detailed descriptions of her return policy that are particular for your company with every listing, yet they’ve due to the fact that gotten rid that this in bespeak to administer a much better buyer experience.

Now, it’s as an easy as do a few selections on your first listing, then letting eBay automatically use these selections come future listings.

So, come make changes to your eBay return policy, you’ll desire to create a brand-new listing or modify an currently one.

To perform this by creating a new listing, click the “sell” button in the height right...


...then keying the surname of the product you desire to sell right into the text box.


You have the right to also adjust your return plan for an currently eBay listing.

To carry out this, hover over “My eBay” in the peak right and click “Selling”


Next, in the menu on the left, click “Active” to watch your noted items.


On the item you great to edit, click the arrow next to the “Sell similar” button and click “Revise.”


The last steps around how to readjust return plan on eBay top top a new or currently listing will certainly be different relying on which tool you’re utilizing to list your commodities - the fast listing device or business listing tool.

As a general rule, if you’re offering at reduced volume, stick with the fast listing tool. If you’re selling loads of assets at high volumes, the organization listing device is a far better fit for her needs.

How to collection or adjust your return plan with eBay’s quick listing tool

If you’re looking to set or change your return policy using eBay’s fast listing tool (the default listing device that low volume eBay sellers use), here’s just how to execute it.

First, scroll to the bottom of your listing.

Under the “shipping” crate you’ll check out some text that says something like “Your present listing preferences are Payment method: xxxxxxxxx, article location: xxxxx, return accepted: No, more options: Enabled.” through a switch that states “Change.” Click that.


Next, you should see a popup that looks prefer this.


Using the dropdown menus, girlfriend can set your return policy based upon the accessible options.

Once you’ve collection your return policy preferences, just click “save”.

Your eBay return choices will now use to every future eBay listings.

How to collection or change your return policy with eBay’s organization listing tool

If you’re making use of the organization listing tool, things space a little bit various as far as return plan options.

The key difference, other than just how you edit your return settings, is the you can set your choices for international returns independently from domestic returns.

To edit your return settings using the eBay’s service listing tool, scroll under to the “Selling details” section and look because that the “Return options” sub-section.


Check the boxes for the return species you accept and also edit your choices for each.


Use the dropdown menus to choose your return policy options, and also you’re all set!

eBay return automations

Another cool function on eBay is that, if you perform accept returns, you have the capability to automate her return settings.

This can permit you to do things like:

Accept some returns immediately and process others manually

Refund the the person who lives automatically, but allow them to store the item. This can be an excellent if the price to return the article isn’t worth the effort.

Provide different return addresses for various items.

Handling returns automatically can conserve time, sure, however it likewise provides a an excellent experience for your customers i beg your pardon can help improve her seller rating.

If your company is farming fast, this is certainly something you should look into.

How to collection up return automations on eBay

First, you desire to head to the return preferences web page in your account.

To gain there, click “My eBay” in the peak right corner.


Next, in the menu on the left, expand the “Sell” selection, click “Returns,” then pick the switch on the best side that claims “Set up return automation rules.”


On the page that follows, you’ll see two sections.

The very first is “Send a refund”.


In this section, friend can choose to allow the buyer keep an item and instantly refund castle if the refund lot is less than what girlfriend specify.

You can additionally apply this filter to certain “return reasons” as detailed in the 2nd box.

To apply this automation, just go into the proper details and also click the “Turn on” button.

The following section you’ll see is the “Approve a return” section…


In this section, girlfriend can choose to instantly approve returns if the full refund expense is less than a specific amount. This can be great to set up if you’re feather to further automate her return process.

Again, girlfriend can additionally apply this to specific return reasons.

Once you’ve gotten in the suitable information, just click “Turn on” to use this automation.

There’s additionally an choice at the bottom that enables you to create much more advanced return automations…


Here, you deserve to do things like…

Automatically agree to replace details items based upon a specified collection of filters, such as refund total, return reason, and even particular items.

Send refunds instantly or automatically approve return for particular items based on a collection of filters.

Any the the above, yet for article categories.

...and more.

It really depends on what you’re looking come automate. Your automation needs are going to it is in very certain to her business, therefore take the time to check out what options you have.

How to prevent returns top top eBay

We’ve gone over the details that eBay’s return policy, how to collection up your return settings on eBay, and also how to collection up return automations on eBay.

This is every great, however even with a good return procedure in place, having returns deserve to hurt your revenues and, if you pay because that the returns, can even expense you money.

So, just how do you protect against returns?

Here room a couple of tips.

Stop sellingfrequently reverted items

If you're selecting a product to sell and want to stop this problem, ask you yourself what perform beginners offer on eBay.com that constantly it s okay returned? Or even seasoned sellers for that matter

If you’re marketing items that are frequently returned, climate something is wrong through your business model.

Alternatively, you might be selling an object with a normally high return rate. Items favor designer handbags, phone cases, officially wear, and also electronics have higher return rates than other categories because people may use these assets for events and not want them anymore.

Formal wear may be purchased specifically for prom, yellow in iPhone’s deserve to be offered at cash-for-gold stores, and also some women basically “borrow” designer handbags through making constant returns.

If you know this is a potential issue with your area of business, you may be may be to adjust your eBay return rulesto combat the high return frequency, however then you’ll lose top rated status.

Authenticate designer items

Selling counterfeit products isn’t just against eBay’s terms - it’s also illegal.

If you’re selling handbags, luxury blue jeans, sunglasses, or watches, make sure you gain them authenticated.

To execute this, you can use a service like Authenticate FIrst. Prices start at $20, and you’ll get a certificate the authenticity that you can incorporate in your eBay listing.

Make certain your measurements are accurate

When marketing clothing, furniture, or any kind of other item where an are is among the deciding determinants when making a purchase, you desire to make sure your dimensions are specific so the buyer have the right to make one educated choice about whether or no to make the purchase.

You think your customers will save that pair of trousers of they’re too big? Or the side table that doesn’t fit in between their recliners like they’d hoped? i doubt it.

In enhancement to created measurements, one effective method to present the size of an object is to take a snapshot of it next to a coin such together a dime or quarter.

Don’t just include measurements for clothes items. Encompass them with whatever you sell. Far better safe 보다 sorry, right?

Make certain the article you’re offering works and that you have all the parts

If things has absent parts or doesn’t work, it will certainly likely get returned. Through eBay’s money back guarantee, this applies even if you have actually a no return policy.

If you’re selling something you’re unfamiliar with, do the proper research come make certain it’s packed with every one of the parts essential for it to function.

In some cases, that might also be a great idea to test the product come make sure it works.

A usual eBay cheat is because that buyers to acquisition a product, return the without all of the parts, and also claim the the components weren’t had with the original delivery of the product.

To combat this, make sure that as soon as packing the item, you have documented evidence that you packed all of the parts.

Take images as if there’s no description

On the internet, together is true with traditional retail, civilization are visual shoppers.

Many civilization will skim over the description and may miss crucial things - prefer the truth that a product is partly damaged.

This deserve to be frustrating for sellers to transaction with, however to be sure buyers don’t miss anything, make certain you administer visuals showing the loss to the product, if any. EBay recommends taking 8-12 photos because that the finest buyer experience.

Provide photos from every angles and show any type of defects the may have so lock know exactly what they’re acquiring from the pictures alone.

Package carefully

Damages throughout shipping is something no the buyer nor the seller desire to transaction with.

Here space some packing advice to stop damages to your shipment:

Use a container thats bigger 보다 the article you’re selling so you have the right to properly cushion it through packaging materials.

Add packaging materials like bubble wrap, packing peanuts, foam, or document around her product so the there's no room for points to relocate around.

Use clean or brown packaging tape, reinforced pack tape, or record tape that is at least 2 inches wide.

Tape the opening of the box and also reinforce all seams and edges.

Include the shipping and return address in an obvious location ~ above the package.

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If you're reusing a box, mark out any type of previous addresses through a marker or cover increase the vault labels.